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PSB.2007.04.001

EPSON

Product Support Bulletin

Date: April 2, 2007 Originator: VS

PSB #: PSB.2007.04.001 Authorization:

Reference: TI 06-0491 Rev.B Total Pages: 2

Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection

3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/

1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-

2500/15000/30000 series scanners

Subject: Scanning Application Force Quits on Mac OS 10.4

This bulletin was created to inform you of an error that may occur when opening a TWAIN-

compliant scanning application on a Macintosh computer running OS 10.4.

Description of Problem:

When launching a Twain-compliant scanning application after deleting your Epson Scan driver

with an Epson Scan uninstaller not compatible with your scanner model, the application will

force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a

Perfection 3490 driver will cause your scanning application to suddenly close during start-up.

This issue affects the following TWAIN-compliant applications:

EPSON Creativity Suite When pressing the Scan button, the Scan

Assistant force quits

Copy Utility Force quits during start-up

Photo Impression Force quits during start-up

Photoshop Elements Force quits during start-up

Photoshop Force quits during start-up

Photoshop CS2 Force quits during start-up

This issue can also occur under the following conditions:

1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can

2) Upgrading your scanner and using the Epson Scan driver from the new scanner to

delete the driver from the older scanner, and then installing the new driver

Operating Systems Effected:

Mac OS 10.4 to 10.4.9

Affected Epson Scan Driver Versions:

2.70A or later

1 2 3 4 5 6 ... 11 12

Sommario

Pagina 1

Page 1 of 2PSB.2007.04.001EPSON Product Support BulletinDate: April 2, 2007 Originator: VSPSB #: PSB.2007.04.001 Authorization:Reference: TI 06-0491

Pagina 2 - PSB.2007.04.001

Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date: 2/2/2004 Originator: RY PSB #: PSB.2004.02.003 Authorization: /DS Reference: TE03-538 Rev. A Total

Pagina 3

Page 1 of 1 EPSON Product Support Bulletin Date: 2/2/2004 Originator: VS PSB #: PSB.2004.02.001 Authorization: Reference: TE03-390 Rev. A Tot

Pagina 4

Page 1 of 1EPSON PRODUCT SUPPORT BULLETINDate:1/17/2004Originator:TCPSB #:PSB.2003.02.002R1Authorization:Reference:N/ATotal Pages:1Product(s):Perfec

Pagina 5

Page 2 of 2PSB.2007.04.001Correct Procedure for Deleting Epson Scan Driver:! Use the driver specifically written for your scanner model to uninstall

Pagina 6

Page 1 of 1PSB.2004.07.002EPSON PRODUCT SUPPORT BULLETINDate:6/18/2004Originator:TCPSB #:PSB.2004.07.002Authorization:Reference:N/ATotal Pages:1Prod

Pagina 7

Page 1 of 2 EPSON PRODUCT SUPPORT BULLETIN Date: 2/2/2004 Originator:JD PSB #: PSB.2004.02.008 Authorization:/DS Reference: TE03-379 Rev. A Total Pa

Pagina 8

Page 2 of 2 • Scan to Email-- Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the Vie

Pagina 9

Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date: 02/2/2004 Originator:TC/JD PSB #: PSB.2004.02.007 Authorization:/DS Reference: TE03-391 Rev. A &

Pagina 10 - PRODUCT SUPPORT BULLETIN

Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date: 2/2/2004 Originator: VS PSB #: PSB.2004.02.005 Authorization: /DS Reference: TE03-540 Rev. A Total

Pagina 11 - Product Support Bulletin

Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date: 2/2/2004 Originator:RY PSB #: PSB.2004.02.004 Authorization:/DS Reference: TE03-389 Rev. A Total Pa

Pagina 12

Page 2 of 2 Limitations of new driver: • This driver does not support “Fast User Switching” in OS 10.3. This feature must be turned off before using

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